Shipping Information

Eco Washing Lines offers shipping of all products ordered through our website to any destination in the UK and Europe.

All orders and products purchased in the UK are delivered direct to your home by courier, with all orders being fully guaranteed to arrive to your home undamaged and in perfect working order. 

Normal delivery time for UK orders is around 6-11 working days from ordering, with a small delivery fee for all UK orders.  

If any damage does occur in transit, Eco Washing Lines takes full responsibility and will ship a new undamaged product to the customer ASAP once the damaged product has been returned.

For all European orders there is a €4.50 per kg charge for shipping and orders can be shipped to any destination throughout Europe.

Privacy Policy

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Returns Policy

Legal compliance

Eco Washing Lines returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your Rights As A Consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
For all cancelled orders the customer is liable for all return shipping charges associated with the returning of product to our Nottingham warehouse or other locations as advised. 
Once the product has arrived at our warehouse and been assessed for any damage or misuse, a full refund will be paid within 30 days. 

For enquires regarding returns please email all details to admin@ecowashinglines.co.uk